A survey to measure the patient satisfaction about the medical information technology

This search tool aims to help providers and users of health information technology in the evaluation of the effect of the use of health information technology to guide initiatives to improve efficiency.

The results allow the understanding of how the patient responds to the use of electronic medical records in the clinics.

To conduct the survey and evaluate the results, you can use the distribution of cards that contain questions and put a closed box at the reception where patients will put the cards. You can also put your address on the back of Mailer to resend the cards.

Alternatively, you can send the survey questions to the patients after their visit to the clinic, and ask them to return it in a prepaid envelope provided by you. Given the complexity of the operation, you can request the service of an independent research agency to conduct the study of your interest.

  1. Patients satisfaction about medical information technology

The patient's perspective is an important indicator for the success of medical information technology; many clinics are currently producing polls about the level of patient satisfaction, Even though these polls are not particularly focused on the impact of the reliance of the medical information technology.

This tool offers three approaches to know more about the impact of medical information technology on patients.

  1. study of medical information technology before and after use

Select a private temporary framework for the study of differences in the results of your search exploratory about the level of satisfaction.

  1. Identify any aspect of the application that will be the subject of study. For example, you cannot involve the use of a computer system to route orders to the same volume of direct impact on patients as a documentation system or electronic folder to organize treatment.
  2. Take the necessary measures before and after the application, in close time intervals, in order to the result are not influenced by interlaced variables. If you compare spaced intervals, such as the second quarter of this year, the third quarter of last year, you can find a change in the composition of the working group, or you may have applied other new measures as well as medical information technology; or may not be medical information technology It has been adequately adopted by the Working Group to become standard practice, but patients have not been able to anticipate their use.
  3. Although it is possible to compare the overall results or take care of all procedures in research, you can focus in parts of the investigation into the level of satisfaction, which you believe is the part most influenced by health information technology. For example, if you use exploratory research to assess health care providers from the perspective of doctors and a group of consumers, you can resort to compare questions about the behavior of doctors, nurses and their respect, their listen and how to explain.You can also compare questions about the organization treatment and clarifications concerning it. Electronic medical records contain clues about the overlap of medications; more lists of drugs available to help track patient treatment, especially if the patient is subjected to several treatments, and may provide ways to educate patients. For example, if you use exploratory research to assess health care providers.
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